Customer service & webcare

Questions about your I amsterdam City Card? Please refer to our FAQ page.

Questions about current travel protocols and regulations in relation to COVID-19? Please see this site.

Do you have a general question about visiting Amsterdam? Our webcare team is always happy to give you tips and advice. Our webcare team is available Monday to Friday between 9AM and 5PM (local time). You can reach them via, via live chat and via our FacebookTwitter and Instagram page.

Planning a meeting or conference in Amsterdam? Please see our Travel Trade pages and MICE tools and resources page.

Moving to Amsterdam or need help with a BSN Number? Contact IN Amsterdam.

Need advice for your visit to Amsterdam? Get in touch with us via our social media channels.

For other questions, please fill out the form below.