Important to know before your IN Amsterdam appointment
Image from Martin de Bouter
Important to know before your IN Amsterdam appointment
Updated 4 December 2025 at 13:16
The IN Amsterdam office at the World Trade Center (WTC) in Amsterdam's Zuidas district is open for internationals who are coming to live and work in the Amsterdam Area. Read on for more helpful information for your visit.
Please note: for general questions about visiting Amsterdam as a tourist, please contact I amsterdam at webcare@iamsterdam.com
Please note: On 8 May 2017, Expatcenter Amsterdam became known as IN Amsterdam (International Newcomers Amsterdam).
When can you visit IN Amsterdam?
Opening hours are Monday to Friday, from 09:00 to 17:00.
IN Amsterdam is closed on the following public holidays:
1 January New Year's Day
21 April Easter Monday
5 May Liberation Day
29 May Ascension Day
30 May
9 June Pentecost / Whit Monday
5 December (Sinterklaas) from 16:00
11 December (Winterfeest) from 15:30
17 December (open, but no IND available)
18 December (Secret Santa) from 14:00
24 December from 13:00
25 December Christmas Day
26 December Boxing Day
31 December
1 January (New year's day)
2 January
ACCESS helpdesk provides information about different topics, including housing, healthcare, schooling and finding employment. You can check their walk-in hours or book a free appointment online or at our office. Alternatively, you can reach out to them via email at helpdesk.amsterdam@access-nl.org.
(Extended) residence card pick-up
To pick up your extended residence card at IN Amsterdam, you need to make an appointment by phone at 020-2547999. Appointments can be made only after you receive a confirmation letter from IND that your card is ready for pick-up.
Getting to the IN Amsterdam office
IN Amsterdam is situated within Tower Two of the WTC Amsterdam complex. Enter via Zuidplein (if exiting the Amsterdam Zuid train/metro station, Tower Two is on the left side of the square). The entrance is on the ground floor. View a map of the WTC Amsterdam towers.
Tram: line 5: From Westergasfabriek via Leidseplein, destination Amstelveen. Step out at Station Amsterdam Zuid.
Metro: line 51: From Central Station via Amstel station, destination Amstelveen. Step out at Station Amsterdam Zuid.
Metro: line 50: From Sloterdijk station, destination Station Gein. Step out at Station Amsterdam Zuid.
Metro: line 50: From Duivendrecht station, destination Isolatorweg. Step out at Station Amsterdam Zuid.
Metro: line 52:The Noord/Zuidlijn (North-South line) runs from Station Noord to Station Amsterdam Zuid.
When departing Station Amsterdam Zuid from the train or metro, please take the exit marked Zuidplein.
For comprehensive public transport advice from wherever you are, use the website and mobile app 9292.
Car
If arriving by car, you can use Google Maps navigation. WTC Amsterdam is situated next to the A10 motorway and there is ample parking for tenants and visitors in a parking garage located under the WTC complex. Or learn more about parking options in Amsterdam.
