How can I get in contact with my local municipal authority?

  • Amsterdam: The City of Amsterdam runs a central information helpline for questions related to civic issues and municipal matters. Simply dial 14 020 (or +31 20 624 1111 if calling from outside the Netherlands). You can also contact the City of Amsterdam by Whatsapp, by sending a message to 06 4444 0655. An employee of the City will reply at the earliest possible moment between 08:00 and 18:00 from Monday to Friday. Please note: when using this service, do not include sensitive information as part of your question. 

  • Almere: On work days between 08:30 and 17:00 (Friday 08:30 to 13:00), you can reach the City of Almere by calling 14 036. If you are calling from abroad, you call +31 36 539 9911.

  • Amstelveen: The telephone number for all municipal departments and services in Amstelveen is 020 540 4911.

  • Haarlem: Municipal departments and services in Haarlem can be contacted by calling 14 023 from Monday to Friday from 08.30 to 16.30, from abroad you call +31 23 511 5115. You can also contact the City of Haarlem by WhatsApp on the number 06 1436 9614. The municipality can answer questions that are asked via WhatsApp from Monday to Friday from 08:30 to 16:30 within one hour.

  • Diemen: The telephone number for all municipal departments and services in Diemen is 020 314 4888.

  • Hilversum: The Hiversum municipality is available from Monday to Friday from 08:30-17:00 by calling 14 035. If you are calling from abroad then you need to call +31 35 629 2000.

  • Velsen: To get in touch with the municipality of Velsen call 14 0225 from Monday to Friday from 09:00 to 16:00 (and until 20:00 on Thursdays). If you are calling from abroad you need to dial 0031 25 556 7200.

  • Haarlemmermeer: You can reach the municipality of Haarlemmermeer by calling 0900 1852 from within the Netherlands, or +31 23 567 6543 if you are calling from abroad.

What if I don't know who my local municipal authority is?

  • If you live in a smaller town or village in the Amsterdam Area, you may not yet be familiar with your local municipal authority. Use the Zoekplaats search tool (in Dutch) to find out in which municipality you live. Simply enter the name of your town or postcode in the search box and you will immediately see details about your place of residence, including your municipal authority.