Important to know before your IN Amsterdam appointment
Image from Martin de Bouter
Important to know before your IN Amsterdam appointment
Updated 23 September 2026 at 11:51
The IN Amsterdam office at the World Trade Center (WTC) in Amsterdam's Zuidas district is open for internationals who are coming to live and work in the Amsterdam Area. Read on for more helpful information for your visit.
Please note: for general questions about visiting Amsterdam as a tourist, please contact I amsterdam at webcare@iamsterdam.com
Please note: On 8 May 2017, Expatcenter Amsterdam became known as IN Amsterdam (International Newcomers Amsterdam).
When can you visit IN Amsterdam?
Our opening hours are Monday to Friday, from 09:00 to 17:00.
IN Amsterdam is closed on the following public holidays:
Tuesday 20 January (open, but no IND available)
Monday, 6 April (Easter Monday)
Monday, 27 April (King's Day)
Tuesday, 5 May (Liberation Day)
Thursday, 14 May (Ascension Day)
Friday, 15 May (additional day after Ascension Day)
Monday, 25 May (Whit Monday)
Thursday, 24 December from 13:00 (Christmas Eve)
Friday, 25 December (Christmas Day) - Friday, 1 January (Christmas holidays)
ACCESS help desk
The ACCESS help desk provides information about topics including housing, healthcare, schooling and finding employment. You can check their walk-in hours or book a free appointment online or at our office. Alternatively, you can reach out to them via email at helpdesk.amsterdam@access-nl.org.
IND appointments and consultations
We offer free IND consultations at our IN Amsterdam offices – it’s a really straightforward and simple way of getting immigration-related questions answered directly and in person by an IND officer. Appointments are available between 9:00 and 16:30. To book an appointment, call +31 (0)20 254 7999 between 09:00 and 17:00 or email welcome@amsterdam.nl.
Please note that the IND help desk is closed on the following dates:
Tuesday, 29 September 2026
Wednesday, 14 October 2026 from 14:00
Wednesday, 18 November 2026 from 14:00
Wednesday, 16 December 2026
(Extended) residence card pick-up
To pick up your extended residence card at IN Amsterdam, you need to make an appointment by phone at 020-2547999. Appointments can be made only after you receive a confirmation letter from IND that your card is ready for pick-up.
Getting to the IN Amsterdam office
IN Amsterdam is situated within Tower Two of the WTC Amsterdam complex. Enter via Zuidplein (if exiting the Amsterdam Zuid train/metro station, Tower Two is on the left side of the square). The entrance is on the ground floor. View a map of the WTC Amsterdam towers.
Tram: line 5: From Westergasfabriek via Leidseplein, destination Amstelveen. Step out at Station Amsterdam Zuid.
Metro: line 51: From Central Station via Amstel station, destination Amstelveen. Step out at Station Amsterdam Zuid.
Metro: line 50: From Sloterdijk station, destination Station Gein. Step out at Station Amsterdam Zuid.
Metro: line 50: From Duivendrecht station, destination Isolatorweg. Step out at Station Amsterdam Zuid.
Metro: line 52:The Noord/Zuidlijn (North-South line) runs from Station Noord to Station Amsterdam Zuid.
When departing Station Amsterdam Zuid from the train or metro, please take the exit marked Zuidplein.
For comprehensive public transport advice from wherever you are, use the website and mobile app 9292.
Car
If arriving by car, you can use Google Maps navigation. WTC Amsterdam is situated next to the A10 motorway and there is ample parking for tenants and visitors in a parking garage located under the WTC complex. Or learn more about parking options in Amsterdam.
