Carolien Gehrels and Arjen Verkaik, Alderperson for Economic Affairs in Amsterdam and Velsen respectively, will today sign the collaborative agreement between the Expatcenter Amsterdam Area and the City of Velsen. This agreement represents a significant new step towards extending the regional provision of Expatcenter services to international companies and in doing so, further strengthening the business climate. Several major Expatcenter clients have offices in Velsen, such as Tata Steel, but up until now highly skilled migrants living in the city were not able to register through the Expatcenter. The agreement, being signed today, makes this possible, as Velsen joins the ranks of Amsterdam, Amstelveen, Haarlemmermeer, Almere and Hilversum.
Ongoing successThe Expatcenter was brought to life as a pilot project in June 2008. This was in response to indications that many international companies and their employees were experiencing difficulties when it came to the procedures linked to entering employment in the Netherlands. Collaborative efforts between several municipalities and the Immigration and Naturalisation Service (IND) resulted in the creation of simpler procedures.
Over the past five years, the number of registrations processed by the Expatcenter has increased by 10% annually. The Expatcenter helps an average of 500 expats per month. More than 800 companies currently use services offered by the Expatcenter. The English-language Expatcenter website (www.iamsterdam.com/living) is an important tool for expats settling in the Amsterdam Metropolitan Area, providing information on a range of matters that need to be taken care of shortly after arriving in the country.
In September 2013 research carried out by Customeyes revealed several key findings for the Expatcenter. The total score of 8.0 for 'Overall Satisfaction' is a clear indication that the Expatcenter continues to meet both its corporate and expat clients’ needs and expectations.
The research was carried out amongst three segments: corporate clients, intermediaries and expats. In total over 5,000 clients were contacted and 324 individuals responded – allowing for a statistically significant representation. Across all three segments positive scores were attributed for feeling welcome, professionalism, expertise, reliability and customer orientation. Points to improve upon included flexibility, proactivity and involvement. Corporate clients and intermediaries ranked their overall satisfaction with the Expatcenter at 8.0, and expats at 8.4.
For additional information, please contact:
Nathalie van Haaster
T: +31 (0)6 8364 7127