Police, fire brigade or ambulance
- Emergency police, fire brigade, ambulance: 112
- Police information (non-emergency): 0900 8844
- Anonymous tip-line (to report a crime): 0800 7000
Emergency doctor’s office
An emergency doctor’s office exists for problems outside of regular doctor’s hours. The service operates around the clock (24-hour) and is available for nights, weekends and all public holidays.
The number in Amsterdam is 088 003 0600.The operator will connect you with an emergency doctor in your area.
Helplines for the municipalities in the AMA
Amsterdam: The City of Amsterdam runs a central information helpline for questions related to civic issues and municipal matters. The helpline can be reached at 020 14 020 and also has English-speaking operators. The City of Amsterdam has also added WhatsApp to its means of communication. Residents who use the WhatsApp mobile or desktop app can contact the municipality by sending a message to 06 4444 0655. An employee of the City will reply at the earliest possible moment between 08:00 and 18:00 from Monday to Friday. Please note, Amsterdammers making use of this service are requested not to send sensitive data as part of their question. If further information is required, the representative will inform you of the next steps to take.
Almere: On work days between 8:30 and 17:00 (Friday 8:30 to 13:00), you can reach the City of Almere by calling 020 14 036. If you are calling from abroad, you call 00 31 36 539 99 11.
Amstelveen: The telephone number for all municipal departments and services in Amstelveen is 020 54 04 911.
Haarlem: Municipal departments and services in Haarlem can be contacted by calling 020 14 023 from Monday to Friday from 8.30 am to 4.30 pm, from abroad you call 00 31 23 511 5115. You can also contact the City of Haarlem by WhatsApp on the number 06 1436 9614. The municipality can answer questions that are asked via WhatsApp from Monday to Friday from 08:30 to 16:30 within one hour.
Diemen: The telephone number for all municipal departments and services in Diemen is 020 31 44 888.
Hilversum: The Hiversum municipality is available from Monday to Friday from 8:30-17:00. If you are calling from abroad then you need to call 00 31 35 629 2000.
Velsen: To get in touch with the municipality of Velsen call 020 14 02 25 from Monday to Friday from 09:00 to 16:00 (and until 20:00 on Thursdays). If you are calling from abroad you need to dial 00 31 25 55 67 200.
Haarlemmermeer: You can reach the municipality of Haarlemmermeer by calling 0900 1852 from within the Netherlands, or 00 31 23 56 76 543 if you are calling from abroad.
ACCESS is a not-for-profit organisation that supports the international community in the Netherlands. Their helpline can be reached by calling 0900 222 2377 (charges may apply). Alternatively, visit their drop-in helpdesk at the IN Amsterdam.
Determining when to go to the GP or hospital
The A&E department of a hospital is meant for serious situations requiring immediate specialist medical treatment. The GP after-hours surgery (huisartsenpost) is for emergencies, which you would normally ring your GP for during surgery hours. Such emergencies might include, for instance, tightness of the chest, symptoms of paralysis, severe abdominal pain, a very sick child or an accident in the home. GP after-hours surgeries are run by normal doctors who take turns working night shifts.
Please note: Going to the A&E department for treatment that in normal cases would be done by a GP will probably lead to having to pay out of the deductible (eigen risico) from the health insurance.
Bring identification and insurance pass if possible when going to the A&E department. Because everyone in the Netherlands is legally obliged to take out health insurance, standard coverage will normally cover hospital treatment. In some situations, paying a deductible may be necessary.