The retail industry has experienced profound transformation throughout times of crisis, never more so than with COVID-19. Times of crises call for adaptation, innovation and resilience. Many retailers were on the frontline, operating under great stress, racing to adapt to the times.

Now more than ever, businesses are moving fast, and what works for you today might be obsolete tomorrow. People and companies will be tested on their speed, resilience and use of digital skills and tools in order to keep delivering value to their customers.

Adopting a Growth Mindset is the key to unlocking true customer-centricity. By embracing a culture of learning, experimentation, and moving away from avoiding risk and failure, you have the foundations that will bring you closer to your customers.

As a matter of fact, some retailers are recognising threats early, seizing opportunities, and catching a wave of profitable growth. While others are lagging behind the curve, some have already disappeared forever.

In this webinar, you will learn:

✅ What a Growth Mindset is, what it is not, and debunk some myths on a Growth Mindset 
✅ Why a Growth Mindset is key to Customer Centricity 
✅ A framework to start running experiments today, with case studies of success from the retail industry
✅ How to think like a retail customer with Psychographics, and nail your WOW moment!
✅ Ask any questions you might have!