In healthcare, what it means to serve patients in an effective, timely way is changing dramatically, and COVID-19 has only accelerated the change. With genetic testing, telemedicine and prophylactic care on the rise, people are now entering the healthcare system way before becoming patients.
The opportunity lies in becoming a part of their journey as quickly as possible. And people and companies are constantly tested on their speed, resilience and use of digital skills and tools in order to keep delivering value to their customers.
Adopting a Growth Mindset is the key to unlocking true customer-centricity. By embracing a culture of learning, experimentation, and moving away from avoiding risk and failure, you have the foundations that will bring you closer to your customers.
In this webinar, you will learn:
✅ What a Growth Mindset is, what it is not, and debunk some myths on a Growth Mindset
✅ Why a Growth Mindset is key to Customer Centricity
✅ A framework to start running experiments today, with case studies of success in healthcare
✅ How to think like a customer with Psychographics, and nail your WOW moment!
✅ Ask any questions you might have!